Privacy Policy

Introduction

This Privacy Policy outlines the practices of Rama regarding the collection, use, and disclosure of personal information that we receive from users of our online casino services in Canada. This policy complies with the applicable data protection regulations, including those set forth by the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario, and the Ontario Lottery and Gaming Corporation (OLG).

License Information

Rama operates under a license regulated by AGCO and iGaming Ontario for our online platform. Additionally, we adhere to the regulations set by OLG for our land-based resort operations. We are committed to maintaining the highest standards of integrity and compliance.

Data Collection

Rama collects various types of personal information to provide our services effectively. The types of data we collect include:

• Registration Data: This includes your name, date of birth, address, and contact information when you create an account.
• Payment Details: We collect payment information necessary for processing transactions, including credit card details, bank account information, and transaction history.
• Technical Logs: Our system automatically collects information such as IP addresses, browser types, and access times to enhance user experience and security. We may also use cookies and similar tracking technologies to monitor activity on our website.

Purpose of Data Usage

The information we collect serves several essential purposes, including:

• Account Management: Facilitating the creation and maintenance of your player account, including account verification and security measures.
• Marketing Communication: Sending promotional materials and updates about our services, provided that you have opted to receive such communications.
• Anti-Fraud Checks: Implementing measures to detect and prevent fraudulent activities that may compromise the security of your account and our platform.
• AML Compliance: Adhering to Anti-Money Laundering regulations by verifying and monitoring transactions to ensure compliance with legal requirements.
• KYC Procedures: Performing Know Your Customer checks to verify the identity of our users and ensure responsible gaming practices.

Data Sharing

Rama may share your personal information with third parties under specific circumstances, including:

• Payment Providers: To facilitate transactions and ensure secure payment processing.
• Verification Partners: To assist with identity verification and compliance with legal obligations.
• Regulatory Authorities: As required by law or in response to legal requests, we may disclose your information to regulatory bodies to comply with applicable regulations.

User Rights

As a user of Rama, you have certain rights concerning your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you, including information on how it is processed.
• Right to Deletion: You may request the deletion of your personal data, subject to legal obligations or legitimate interests that may require us to retain certain information.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under specific circumstances, such as if you believe the data is inaccurate or unlawfully processed.

Cookie Policy

Rama employs cookies and similar tracking technologies to improve our platform functionality and monitor performance. Our use of cookies includes:

• Essential Cookies: These are necessary for the operation of our website and enable you to navigate and use its features, such as accessing secure areas.
• Analytical Cookies: These are used to collect information about how users interact with our website, helping us to improve the performance and user experience of our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

Data Security

Rama takes the security of your personal information seriously. We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, firewalls, and secure servers, alongside regular security assessments to identify and mitigate potential risks.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to this Privacy Policy

Rama reserves the right to update this Privacy Policy at any time. We will notify users of any changes by posting the revised policy on our website, along with the effective date of the update. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries and ensuring that your privacy rights are respected.

Conclusion

Rama is dedicated to ensuring the privacy and protection of your personal information. We encourage you to review this Privacy Policy regularly to stay informed about our data practices and your rights as a user. Your trust is paramount, and we strive to maintain a secure and responsible gaming environment.