Terms and Conditions

Introduction and License

Rama is operated under a license regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for the online platform, as well as the Ontario Lottery and Gaming Corporation (OLG) for the land-based resort. Our services include a variety of real-money gambling options, including but not limited to slot games, table games, and live dealer games. By accessing our platform, users agree to comply with these Terms and Conditions.

Eligibility

To participate in any gaming activities on our platform, users must be at least 18 years of age. Players from jurisdictions where online gambling is prohibited are not permitted to create an account or access our services. It is the responsibility of the user to ensure that they comply with local laws and regulations regarding online gambling.

Account Rules

Each user is permitted to hold one account only. Upon registration, users must complete a Know Your Customer (KYC) verification process to confirm their identity. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Any misuse of an account, including sharing login information or using another person’s account, may result in account suspension or closure.

Deposits and Withdrawals

Users may deposit funds into their accounts using approved payment methods. All transactions are subject to verification in accordance with Anti-Money Laundering (AML) regulations. Users must provide necessary documentation as part of the verification process. Withdrawal requests will generally be processed within a specified timeframe, which may vary based on the chosen payment method.

Prohibited Activities

Rama prohibits all forms of cheating, fraud, and manipulation of gameplay. This includes but is not limited to bonus abuse, use of bots, and exploitation of system errors. Any attempts to manipulate gameplay or violate these terms will result in immediate account suspension and may involve further legal action.

Limitation of Liability and Termination

Rama reserves the right to suspend, restrict, or permanently close accounts at its discretion. This may occur in cases of violation of these Terms and Conditions, non-compliance with regulatory requirements, or detection of suspicious activity. Users acknowledge that Rama is not liable for any losses incurred due to account suspension or termination.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by Rama are subject to specific terms and conditions. Users must meet the wagering requirements and any other conditions associated with promotions to withdraw bonus funds. Failure to comply with the terms of any promotion may result in forfeiture of bonus funds and any winnings derived from them.

Fair Play and Game Integrity Rules

Rama is committed to fair play and game integrity. All games are regularly tested and audited to ensure fairness. Users must engage in honest gameplay and adhere to the rules of each game. Any attempts to manipulate or influence game outcomes will not be tolerated.

Fraud Prevention and Security Monitoring

To protect the integrity of our platform and the safety of our users, Rama employs advanced security measures and fraud prevention techniques. All user activities are monitored for suspicious behavior, and any identified fraudulent activities will be investigated thoroughly.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. Rama will strive to address any complaints in a timely and fair manner. If a resolution is not reached, users may escalate the issue to the appropriate regulatory body.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ontario, Canada. Any disputes arising from these terms shall be resolved in accordance with the applicable laws of Ontario.

Responsible Gambling Measures and User Protection Tools

Rama is dedicated to promoting responsible gambling. Users are encouraged to set limits on their deposits, gameplay, and losses. We provide tools to help users manage their gambling habits, including self-exclusion options and links to gambling support organizations. Users seeking assistance are encouraged to reach out to the support team for guidance.